App Purchases Common Q's

Why Won't My App Purchase Complete?
Please try clearing your browsers cookies/cache, restarting your browser, and attempting your purchase again. If you think your purchase may have gone thr...
Fri, 29 Apr, 2016 at 12:12 AM
My serial number isn't working, why?
Please be sure you are copying and pasting just the serial number itself -- sometimes when you copy/paste text, an extra space or line break finds its way i...
Thu, 26 Apr, 2018 at 3:59 PM
Where can I find my previous purchases?
One of the best things about having a MacUpdate account is quick access to all of your previous purchases. You can visit
Thu, 26 Apr, 2018 at 4:00 PM
I was double charged, what should I do?
Yikes! Please send us an email and we’ll get that resolved for you. We'll be able to refund duplicate purchases within 24-48 hours. Please make sure th...
Thu, 26 Apr, 2018 at 4:02 PM
Can You Help Me Register My Recent App Purchase?
There may have been specific instructions in your emailed purchase receipt that explain how to download, install and register your recent purchase or log in...
Wed, 21 Dec, 2016 at 3:51 PM
The promotion ended on an app I really wanted, can I still purchase?
Due to the unbelievable discounts we’re able to provide on MacUpdate Promo we’re unfortunately not able to sell any applications beyond the promotional peri...
Thu, 26 Apr, 2018 at 8:52 PM
How many computers can I use my Mac app on?
Every app has it's own license agreement. Typically, most Mac developers allow you to use an app you purchased on a total of up to 5 household Macs. How...
Fri, 29 Apr, 2016 at 12:23 AM
I made a purchase but didn't get a receipt. What do I do?
If your app purchases went through, you'll see them listed on your Purchases page when you are logged in on If they are not there, that u...
Thu, 26 Apr, 2018 at 8:49 PM
I Accidentally Purchased An Extra App. Can You Help?
Let us know on our contact form, and we’ll get the erroneous app(s) refunded and deleted right away. Didn't find what you're looking for?  Feel f...
Wed, 30 Nov, 2016 at 9:13 PM
How Do I Download a List of all My App Purchases and Serial Numbers?
1. You must be logged into your MacUpdate account, and then: The id is your member number (Email us i...
Wed, 14 Dec, 2016 at 8:28 PM